a promise kept
This document sets out what information we may obtain as a result of your interaction with our website and how we use, store and disclose it in accordance with the requirements of the Protection of Personal Information Act ("POPIA"). In terms of the act, "personal information" means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person.
You do not need to provide any personal information in order to use our website. Where it becomes necessary, however, we may collect the following personal information about you:
We use the information above for:
We collect the following non-personal information, via third-party service providers, when you visit our website:
We use the information above solely for statistical purposes so that we may monitor and manage the effectiveness of our website in order to ensure that we continue providing relevant content. Should we publish or share such statistical information, it will not contain any information personally identifying you.
When you view our website, it dynamically obtains non-personal information about the screen characteristics of the device you are using. We use this information to adjust the display for your optimal viewing.
We do not permanently save any information in cookies (small data files saved on your device) but we do use session cookies (ones which are automatically deleted when you leave our website) in order to improve your experience of our website.
Personal information we hold is stored in secure operating environments, either at our premises or at our hosting provider's premises, where it can only be accessed by us. No information is stored outside of the Republic of South Africa. Industry-standard best practice is followed in securing access to the information. Should we have any reason to suspect that a breach of our security measures have taken place which may possibly have exposed your personal information to unauthorised third parties, we will inform you of the nature and extent of such breach without delay.
We will only disclose personal information which identifies you to a third party if:
We reserve the right to retain your personal information for purposes of record keeping, research or legal proceedings.
In order to ensure that the personal information we hold about you is correct, you have the right to:
To direct any such request, please Contact Us via the means provided on our website, clearly specifying which information you wish to be sent to you, corrected or deleted. We may require that you positively identify yourself prior to us providing you with the requested information and may also require proof of any changed personal information before making such changes. Please take note that we are legally permitted to charge a fee for providing you with a copy of your personal information held by us.
We undertake to attend to your request without delay, unless you request the deletion of information we are legally obliged to hold, in which case you will be informed accordingly.
We use transport layer security ("TLS", also formerly known as secure sockets layer or "SSL"), a technology that creates an encrypted connection between our web server and your browser, to ensure that your communication with our website cannot be intercepted. Most browsers confirm the existence of such an encrypted connection by displaying a locked padlock icon in the address bar. Our full website address will also be preceded by "https" instead of only "http".
Our website contains direct links to third-party websites with content we deem related to our content and possibly of interest to you. All such links will open in new tabs in your browser. We are unable to take any form of responsibility for how such websites deal with your personally identifiable information, apart from confirming that we will not forward any such information we hold to them. Please consult their privacy policies for more information.
We reserve the right to modify or update this policy at any time. Any such modifications or updates will be published on our website without delay. This policy was last updated on 1 September 2020.